Terms and conditions

Chapter 1 General Provisions

1 Purpose

The purpose of this agreement is to regulate the rights, obligations, and responsibilities of AlohaFactory (hereinafter referred to as "the Company") and service users in relation to the use of game services provided through mobile devices and accompanying networks, websites, and other services (hereinafter referred to as "the Services").

The Company's privacy policy and other relevant policies also apply to the use of the Services, and they are included as a part of this agreement by being quoted here.

2 Definition of Terms

1. "Company" means the provider of services through mobile devices.
2. "Member" means a person who enters into a service agreement under this agreement and uses the services provided by the Company.
3. "Temporary member" means a person who provides only partial information and uses only part of the services provided by the Company. (A member who uses the service in part through guest login mode, without linking or authenticating external account information.)
4. "Mobile device" means a device that can download or install content and use it, such as a mobile phone, smartphone, personal digital assistant (PDA), or tablet.
5. "Account information" refers to information provided by the member to the company, including the member number, external account information, device information, nickname, game usage information (character information, level, etc.), and payment information.
6. "Content" means any paid or free material, including games and network services, applications, game items, etc., produced by the Company in a digital format for use on mobile devices.
7. "Open market" means an electronic commerce environment built to allow installation and payment of game content on mobile devices.
8. "Application" means any program downloaded or installed through a mobile device to use the services provided by the Company.
9. "Game service" means one of the services provided by the Company, which refers to games and related services that members execute on their mobile devices.
10. "Paid payment" means a payment action made through a payment agency recognized by the Company to purchase or use content within the service.
11. "Affiliate service" means a service provided by the Company through a partnership with another mobile service provider, which provides individual or collective services that allow members to use the service on their device using information from the affiliated mobile service.
12. The definitions of terms used in this agreement are subject to the relevant laws and regulations and service-specific policies, except as provided in paragraph 1 of this article, and are subject to general customs where not otherwise specified.

3 Provision of Company Information

The company displays the following information within the game service for easy access by members. However, the privacy policy and terms and conditions can be made available to members through a connecting screen.

1. Email address
2. Privacy policy
3. Service terms and conditions

4 Effect and Amendment of Terms and Conditions

① The company posts the content of these terms and conditions within the game service or its connecting screen for members to access. In this case, important content such as service interruption, withdrawal, refund, contract termination, company's disclaimer, etc. is clearly indicated through bold letters, color, symbols, or separate connecting screens, making it easily accessible to members.

② If the company revises these terms and conditions, it will notify members of the effective date, revision details, and reasons for revision at least 7 days in advance through the game service or its connecting screen. However, if the revised content is disadvantageous to members or involves significant changes, the company will notify members 30 days in advance through the same method as above and through notification to members according to Article 27, Paragraph 1. In this case, the company clearly compares the content before and after amendment to make it easy for members to understand.

The company reserves the right to change, modify, add, or delete part of these terms and conditions, the company's privacy policy, or other related company policies at its discretion by posting the changed terms on the service. By continuing to use the service, you are deemed to have accepted these changes. If at any time you do not agree to any part of the current version of the terms and conditions, the company's privacy policy, or other policies, rules, or codes of conduct related to your service use, your right to use the service will immediately cease, and you must discontinue service use.

③ The company confirms members' agreement or disagreement to the revised terms and conditions after notifying them of the revised terms and conditions. If members do not express their agreement or disagreement regarding the revised terms and conditions, the company may consider them to have agreed to them, and this will be announced and notified along with the revised terms and conditions. If members do not agree to the revised terms and conditions, the company or members may terminate the service use contract.

③ Members have the right to disagree with the changing terms and conditions. Members who have objections to the change of terms and conditions may terminate (withdrawal of membership) the service contract concluded through the previous terms and conditions and discontinue service use. However, even if the company has announced or notified members that not expressing explicit refusal means agreement to the revised terms and conditions, if members use the service without explicit refusal, they will be deemed to have agreed to the revised terms and conditions.

④ The company takes measures to allow members to inquire and receive responses regarding the content of the company and these terms and conditions.

⑤ The company may amend these terms and conditions within the scope of not violating relevant laws, such as the "Act on the Consumer Protection in Electronic Commerce, etc.", "Act on the Regulation of Terms and Conditions", "Act on Promotion of Game Industry", "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.", and "Content Industry Promotion Act".

Conclusion and application of 5 contract of use

① The use contract is concluded when the person who wants to become a member (hereinafter referred to as the “subscription applicant”) agrees to the contents of this agreement, applies for service use, and the company approves the application.

However, if the applicant is of an age that requires the consent of a legal representative under the Personal Information Protection Act or is a minor, the user can continue to use the service effectively only after going through the consent process of the legal representative in accordance with the relevant laws. Users must provide their actual information when applying for use. Members who do not comply with this cannot claim any rights and may be punished according to the relevant laws.

② In principle, the company accepts the application of the applicant for membership. However, the company may refuse to accept applications for use that fall under any of the following subparagraphs.

1. If the contents of the application for use are falsely written or the requirements for application for use are not met
2. In the case of using the service through an abnormal or indirect method in a country where the company does not provide the service
3. When applying for the purpose of performing an act prohibited by related laws such as the 「Game Industry Promotion Act」
4. When applying for the purpose of hindering social well-being and order or morals
5. If you want to use the game service for fraudulent purposes
6. If you want to use the game service for the purpose of pursuing profit
7. In case the acceptance is judged to be inappropriate due to other reasons corresponding to each subparagraph.

③ In the case of any of the following subparagraphs, the company may withhold approval until the cause is resolved.

1. If there is no room in the company's facilities, it is difficult to support a specific mobile device, or there is a technical obstacle
2. In case of service failure or service fee or payment method failure
3. If it is judged that it is difficult to accept the application for use due to reasons corresponding to other subparagraphs

④ Members are responsible for paying Internet connection/mobile charges incurred to use game services provided by the company. If a member needs to confirm internet connection/mobile charges incurred due to the game service provided by the company, he/she should inquire with the mobile operator or internet service provider used by the member before using the service provided by the company.

⑤ The company may provide some services for a fee.

⑥ If the company is unable to start the service due to business or technical failures, inspections, etc., it will be notified on the homepage or notified to members.

⑦ For the convenience of members, the company may provide temporary member functions for game services. In the case of any of the following cases while using the temporary member function, account information may be deleted or records cannot be checked, and the account information of the game service used through the temporary member function may not be linked or transferred later. . In this case, the company does not guarantee the recovery of account information and is not responsible for compensation or damages. However, this is not the case in case of intentional or gross negligence of the company.

1. When the device is changed
2. If the device is modified or initialized
3. In the case of deleting all or part of content such as applications from the device

6 Terms and Conditions

Matters not specified in these Terms and Conditions and interpretation of these Terms and Conditions include 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act」, 「Information and Communications Network Utilization Promotion and Information Protection Act”, “Contents Industry Promotion Act” and related laws or commercial customs.

7 Operating Policy

① Matters necessary for the application of the terms and conditions and matters entrusted by specifying the specific scope in the terms and conditions can be set as the game service operation policy (hereinafter referred to as “operating policy”). Members are subject to the individual operating policies of each game service and other additional services by agreeing to these terms and conditions.

② The company posts the contents of the operating policy within the game service or on its connection screen so that members can know about it.

③ When revising the operating policy, follow the procedure in Article 4, Paragraph 2. However, if the contents of the revision of the operating policy fall under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.

1. In the case of amending the matters delegated by specifying the scope specifically in the terms and conditions
2. In case of revising matters not related to the rights and obligations of members
3. If the content of the operating policy is not fundamentally different from the contents set forth in the terms and conditions and the operating policy is amended within the predictable range of the member

Chapter 2 Personal Information Management

8 Protection and Use of Personal Information

① The company strives to protect the personal information of members as stipulated by the relevant laws and regulations, and the protection and use of personal information is in accordance with the relevant laws and the company's personal information processing policy. However, the company's privacy policy does not apply to linked services other than those provided by the company.

② Depending on the nature of the service, information that introduces oneself, such as nicknames, characters, and status information that is not related to the member's personal information, may be disclosed.

③ The company does not provide the member's personal information to others without the consent of the member, except when there is a request from the relevant government agency in accordance with the relevant laws and regulations.

④ The company is not responsible for any damage caused by leakage of personal information due to reasons attributable to the member.

Chapter 3 Obligations of the parties to the contract of use

9 Obligations of the Company

① The company faithfully observes the exercise of rights and fulfillment of obligations stipulated in the relevant laws and these terms and conditions in good faith.

② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company does not disclose or provide the member's personal information to third parties, except as stipulated in these terms and conditions and the personal information processing policy.

③ In order to provide continuous and stable service, the company is in the process of improving the service. We will do our best to repair or restore it without delay.

10 Member's Obligations

① Members must not engage in any of the following acts in relation to the use of the services provided by the company.

1. The act of writing false facts when applying for use or changing member information

2. Buying, selling, or giving away cyber assets (ID, character, item, game money, etc.) through services not provided by the company or through abnormal methods, or acquiring and using them

3. Impersonating an employee or operator of the company or stealing someone else's name to post or send e-mails, pretending to be someone else or falsely specifying a relationship with another person

4. Purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., or fraudulently using another member's ID and password

5. Unauthorized collection, storage, posting or dissemination of personal information of other members

6. Conducting or inducing speculative acts such as gambling, exchanging or posting obscene or vulgar information, or linking (linking) obscene sites, or using words, sounds, writings, pictures, pictures or videos that cause shame, disgust or fear Inappropriate use of the service, such as transmitting or distributing to others

7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, and election campaigns

8. Unauthorized copying, distribution, promotion or commercial use of information obtained by using the company's service, or exploiting known or unknown bugs to use the service

9. Acts of deceiving others to gain advantage, acts of causing harm to others in relation to the use of the company's services

10. Acts that infringe on the intellectual property rights or portrait rights of the company or others, or acts that damage or damage the reputation of others

11. Intentionally transmitting or posting information (computer programs) whose transmission or posting is prohibited by law or viruses, computer code, files, programs, etc. designed for the purpose of interfering with or destroying the normal operation of computer software/hardware or telecommunications equipment ⋅The act of distributing or using

12. Change the application, add or insert other programs into the application, hack or reverse engineer the server, leak or change the source code or application data, build a separate server, or , An act of impersonating the company by arbitrarily changing or stealing a part of the website

13. Other acts that violate related laws or against good customs and other social norms

② Members are responsible for managing their accounts and mobile devices, and should not allow others to use them. The company is not responsible for damages caused by poor management of mobile devices or consent to use by others.

③ Members must set and manage the payment password function to prevent fraudulent payments in each open market. The company is not responsible for damages caused by the member's carelessness.

④ The company may set the specific details of the following acts, and members must follow them.

1. Member's account name, character name, and other names used in the game

2. How to use bulletin board and service

⑤ Members cannot engage in business activities such as selling products using the service, and cannot provide or receive items and IDs acquired through the service for transactions, hacking, profit through advertising, illegal distribution of commercial software, etc. may not conduct, arrange or advertise such an act. Members are responsible for the results and losses of sales activities caused by violation of this, and legal measures such as arrest by related organizations, and the company does not take responsibility for them. If the company suffers damages due to the member's actions, the member shall be liable for damages to the company.

Chapter 4 Service Use and Restrictions

11 Provision of Services

① In accordance with the provisions of Article 5, the company makes the service immediately available to members who have completed the use contract. However, in the case of some services, the service can be started from the designated date according to the needs of the company.

② The company may provide other additional services, including the services stipulated in these terms and conditions, when providing game services to members.

③ The company can differentiate the use by classifying the member's level and subdividing the usage time, frequency of use, and scope of services provided.

12 Use of Services

① Game service is provided for a set time according to the company's business policy. The company informs the game service provision time in an appropriate way on the game application initial screen or game service notice.

① Members can use the service provided by the company for free or for a fee through the wireless Internet, open market store, application store, online site (portal, mobile game site, or our homepage, etc.) and other channels of the mobile communication company by using the network. there is.

② Notwithstanding paragraph 1, the company may temporarily suspend all or part of the service in the following cases. In this case, the company will notify the reason and period of suspension in advance on the game application initial screen or game service notice. However, if there are unavoidable circumstances that cannot be notified in advance, it may be notified later.

1. When it is necessary for system operation such as regular system inspection, server expansion and replacement, network instability, etc.

2. In case normal service cannot be provided due to power outage, failure of service facilities, congestion of service use, facility maintenance or inspection of telecommunications service providers, etc.

3. In the event of circumstances beyond the control of the company, such as exhibitions, incidents, natural disasters, or equivalent national emergencies

③ The company provides services using dedicated applications for mobile devices or networks. Members can download and install the application or use the service for free or for a fee by using the network.

④ In the case of paid content, you must pay the fee specified for the service to use it. When downloading an application or using a service through a network, a separate fee set by the subscribed mobile carrier may be incurred.

⑤ In the case of downloaded and installed applications or services used through networks, they are provided according to the characteristics of mobile devices or carriers. In the case of mobile device change, number change or overseas roaming, all or part of the content may not be available, in which case the company is not responsible.

⑥ In the case of downloaded and installed applications or services used through the network, background work may be in progress. In this case, additional charges may be incurred to suit the characteristics of the mobile device or carrier, and the company is not responsible for this.

13 Service Changes and Suspension

① The company may change the service according to operational or technical needs in order to provide smooth game service, and prior to the change, it is notified within the game service. However, if there is an unavoidable need to make changes, such as fixing bugs/errors, emergency updates, etc.

② The company may suspend all services if it is difficult to continue the game service due to serious management reasons such as business transfer, division, merger, etc. . In this case, the date of suspension, reason for suspension, conditions of compensation, etc. are notified on the initial screen of the game application or its connection screen by 30 days prior to the date of suspension, and the member is notified by the method of Article 27, Paragraph 1.

③ In the case of paragraph 2, the company refunds paid items that have not been used or have expired in accordance with Article 24, paragraph 3.

③ In the case of Paragraph 2, the company stipulates the following for paid items that have not been used or have expired. We are not responsible for refunds or compensation for damages for content obtained free of charge by the member, for paid subscription or fixed-term paid items with no remaining period of use, or for paid content that has expired or has no remaining period of use when the service is terminated.

③ Notwithstanding paragraph 1, game services may not be provided for a certain period of time in any of the following cases, and the company has no obligation to provide game services during that time.

• 1. When it is necessary for maintenance, replacement, regular inspection of information and communication facilities such as computers, or modification of game contents or game services
• 2. When it is necessary to respond to electronic infringement accidents such as hacking, telecommunication accidents, abnormal game usage behavior of members, and unexpected instability of game services
• 3. In case the provision of game service is prohibited or restricted at a specific time or method in related laws, government policies, self-compliance agreements of business associations, etc.
• 4. In case normal game service cannot be provided due to natural disasters, emergencies, power outages, failure of service facilities, or excessive use of services
• 5. In the event of a significant management need for the company, such as company division, merger, transfer of business, abolition of business, deterioration of profits of the relevant game service, etc.
• ④ The company is not responsible for any problems caused by the change or suspension of the service, unless there is intentional or gross negligence on the part of the company.

14 Collection of Information

① The company can view this information only for the purpose of resolving disputes between members, handling civil complaints, or maintaining game order, and only when the third party is authorized in accordance with the law.

② The company may collect and utilize members' mobile device information (settings, specifications, operating system, version, etc.) except for members' personal information for smooth and stable operation of services and improvement of service quality.

③ The company may request additional information from members for the purpose of improving services and introducing services to members. The member may accept or reject this request, and if the company makes this request, the member is notified that the member may reject this request.

15 Provision of advertisements

① The company may place advertisements within the game service in relation to the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), push notification, etc. only to members who have agreed to receive it. In this case, the member can reject the reception at any time, and the company does not send advertising information when the member rejects the reception.

② You may be connected to advertisements or services provided by others through banners or links among services provided by the company.

③ In case of being linked to advertisements or services provided by others in accordance with Paragraph 2, the service provided in that area is not the company's service area, so the company does not guarantee reliability, stability, etc. is not responsible. However, this is not the case if the company has not taken measures to facilitate the occurrence of damage or to prevent damage intentionally or by gross negligence.

16 Attribution of Copyright, etc.

① The copyright and other intellectual property rights for the content within the game service produced by the company belong to the company.

② Members may copy/transmit (edit, publish, perform, distribute, etc.) the information obtained by using the game service provided by the company, for which intellectual property rights belong to the company or the provider, without the prior consent of the company or the provider. Including broadcasting, creating secondary works, etc. (the same shall apply below) for commercial purposes or allowing others to use them.

③ Members must communicate, images, sounds, and all materials and information, including conversational texts, uploaded or transmitted by members or other users through game applications or game services in relation to game services or shown in games (hereinafter referred to as “user content”). ), the company permits the use in the following ways and conditions.

1. Using the user content, changing the editing format, and other transformations (can be used in any form such as publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc., and there are no restrictions on the period and region of use) )

2. Do not sell, rent, or transfer user content for the purpose of trading without the prior consent of the user who created the user content.

④ The company does not use the member's user content that is not shown in the game and is not integrated with the game service (eg, posts on the general bulletin board, etc.) without the member's explicit consent, and the member can delete such user content at any time. there is.

⑤ If it is judged that the posts within the service posted or registered by members fall under the prohibited acts pursuant to Article 10, Paragraph 1, it may delete, move, or refuse registration without prior notice. .

⑥ Members whose legal interests are violated due to information posted on bulletin boards operated by the company may request the company to delete the information or post refutation. In this case, the company will promptly take necessary measures and notify the applicant.

⑦ This article is valid while the company operates the game service, and continues to apply even after membership withdrawal.

17 Purchase, period of use and use of content

① Paid content purchased by members within the game service can only be used with the account that downloaded or installed the application.

② The period of use of the paid contents purchased by the member follows the period specified at the time of purchase. However, if the service is suspended in accordance with Article 13, Paragraph 2, the period of use of paid contents without a fixed period shall be until the date of service suspension announced at the time of service suspension notice.

③ The company may provide members with content including items. The content provided in the service may set the expiration date and conditions for members according to the company's policy, which will be notified to the member by posting on each content service usage guide or payment screen.

④ The company may provide content as paid or free, and the policy regarding the period of use of paid content follows.

1. Items can be used within 1 year from the date of purchase, and items that have not been used within 1 year may expire. For packaged items, the opening of the package is regarded as the start of use.

2. Among items that have been used, items with a separately specified period of use can be used for the specified period.

3. Among items for which use has been initiated, paid content marked with a 'permanent' period of use or paid content without a period of use (hereinafter referred to as "indefinite content") can be used from the time of start of use while the game service continues, and Article 8 In case the service is discontinued pursuant to Article 3, the period of use is until the date of discontinuation of the service notified at the time of service discontinuation notice. The right to use may be forfeited when the warranty period expires or service is terminated. Additional charges may be incurred when members purchase items using network services within games or applications.

4. The company may change the functions of existing items or make them unusable according to changes in game contents, balance maintenance, item policies, etc. At this time, if it becomes impossible to use a paid item whose expiration date has not elapsed, compensation will be made with an equivalent paid item or points corresponding to the remaining period of use of the item purchased for a fee.

⑤ Contents paid through paid payment within the service belong to the member's account information and can be used on the device logged in with the account. However, temporary members can only use it on devices that have downloaded or installed the application.

⑥ The content purchased by the member is classified into paid/free properties according to the acquisition method, and if some of the contents including this are used, the paid properties are deducted first, and then the free properties are deducted. When you have only paid properties, the order of deduction is based on a first-in, first-out (first-in, first-out) method. However, it may be applied differently depending on circumstances, and in this case, it will be notified within the game service, community, website, etc.

⑦ Members can open/join a community where they can chat and cooperate with other members within the game. Depending on the nature of the game service, it can be called various words such as clan, club, guild, and community.

1. Community members (members) can open their own community and request a manager change through the customer center if the member with management authority has not accessed the game for more than 30 days and determines that the operation is not smooth. In addition, if the administrator determines that it is difficult to perform the role, such as being restricted from access to the game, you can request a change.

2. If the company determines that it is difficult to operate the community according to the request in Paragraph 1, it may take action accordingly, and may reject the request due to unavoidable circumstances such as technical problems and service characteristics.

3. Community names may be arbitrarily changed if deemed unsound or inappropriate.

⑧ In the event that information such as characters, items, and game money is lost or changed due to reasons attributable to the company or technical errors in the service, the company will process recovery of game information to the extent that objective data and information can be confirmed through data. Proceed. Damage caused by reasons attributable to the member cannot be recovered or compensated. However, in case of account hijacking, recovery will be processed after identification through related legal procedures.

• 1. In the case of negligence or negligence in account transactions and management such as account sharing, transfer, sale, etc.
• 2. In case of fraud caused by personal negligence
• 3. In case of violation of the member's obligations
• 4. In case of loss or change of game information due to failure to understand the information provided through game service or announcements
• 5. In case of damage caused by not accurately checking transaction information (amount, quantity, item information, attributes, etc.) when using the exchange
• 6. In the case of situations such as use (consumption), expiration, purchase, sale, disassembly, production, withdrawal, club dissolution, etc.
• 7. In case of problems caused by the member's game play environment or damage caused by the network environment without the company's intentional or gross negligence

⑨ In order to apply for restoration, the member himself/herself must submit an inquiry to the customer center within 7 days from the date the problem occurred. We cannot help you if you submit after 7 days or through a third party or other account.

• *④ Items purchased or gifted by mistake due to the member's fault cannot be restored or canceled.⑤ Members may request deletion of items that cannot be deleted by themselves.
• ⑥ Members can request recovery only once if account information is lost due to device change, reinstallation, loss, initialization, cache and data deletion, etc. there is.
• 1. However, if the account (Google, Apple, Facebook, Weverse, etc.) linked to the affiliate service provided by the game is suspended, withdrawn, lost, dormant, or locked, it is difficult to assist in recovery.
• 2. If your identity is not confirmed during the recovery process, it is difficult to assist you with recovery, and additional information such as game information, screenshots, and payment details may be requested to verify your identity.

18 Restrictions on use of services for members

① Members must not commit any act that violates the member's obligations under Article 10, and in the case of such act, the company restricts the member's use of the service according to the classification of the following subparagraphs, and deletes related information (words, photos, videos, etc.) and other measures, including restrictions on use. The specific reason and procedure for taking restrictions on use are determined in the operating policy of each game in accordance with Article 19, Paragraph 1.

1. Restrictions on use of characters: Restriction on the use of member characters for a certain period or permanently

2. Restrictions on account use: Restricting the use of member accounts for a certain period or permanently

3. Restrictions on member use: Restrict members' use of game services for a certain period of time or permanently

② In the case where the use restriction in Paragraph 1 is justified, the company does not compensate the member for damages caused by the use restriction.

③ The company may suspend the use of the service of the account until the investigation of the reasons for each of the following subparagraphs is completed.

1. When a legitimate report is received that the account has been hacked or stolen

2. If you are suspected of being an illegal program user or an illegal actor such as a workplace

3. In case provisional measures for service use are necessary for other reasons corresponding to each subparagraph

④ After the investigation in Paragraph 3 is completed, in the case of paid game services, the member's usage time is extended by the amount of time suspended or compensated with paid services or cash equivalent thereto. However, this is not the case if the member falls under the reasons in each subparagraph of Paragraph 3.

19 Reasons and procedures for restrictions on use

① The company determines the specific reasons and procedures for the use restriction measures under Article 18, Paragraph 1 as the operating policy in consideration of the content, degree, frequency, result, etc. of the prohibited acts under Article 10, Paragraph 1.

② If the company takes measures to restrict use as set forth in Article 18, Paragraph 1, it will notify the member in advance of the following items. However, if there is an urgent need to take action, it may be notified afterwards.

1. Reasons for use restriction measures

2. Type and period of use restriction measures

3. How to file an objection against the use restriction measures

20 Restriction on Use

① If a member wishes to object to the company's use restriction measures, he/she must submit an application for objection stating the reason for dissatisfaction to the company in writing, e-mail, or a method similar thereto within 14 days from the date of notification of the measure.

② The company responds to the reason for dissatisfaction within 15 days from the date of receipt of the objection under paragraph 1 in writing, e-mail, or a method similar thereto. However, if it is difficult to respond within this period, the company will notify you of the reason and processing schedule.

③ If the reason for dissatisfaction is valid, the company will take action accordingly.

Chapter 5 Withdrawal of Subscription, Refund of Overpayment and Termination of Use Agreement

21 Payment

① In principle, the imposition and payment of the purchase price for the content is in accordance with the policy or method set by the mobile communication company or open market operator. In addition, the limit for each payment method may be granted or adjusted according to the policy set by the company or open market operator or government policy.

② In the case of paying for the content purchase in a foreign currency, the actual billed amount may differ from the price displayed in the service store, etc. due to exchange rates and fees.

22 Withdrawal of Subscription, etc.

① Members who have signed a contract for the purchase of paid contents with the company can withdraw their subscription without burden of additional fees or penalties within 7 days from the later of the date of the purchase contract or the date the content is available.

① The paid contents provided by the company to the members are divided into contents that can be withdrawn and contents that can be withdrawn. For paid contents that can be directly purchased for a fee and can be withdrawn, the subscription can be withdrawn within 7 days of purchase.

② Members cannot withdraw their subscriptions in accordance with Paragraph 1 against the will of the company in the following cases.

1. For items that start using immediately after purchase or are applied to the application immediately

2. The application's normal

23 Refund of overpayment

① In case of overpayment, the company refunds the overpayment to the member. However, if overpayment is caused by the member's negligence without intention or negligence on the part of the company, the actual cost of the refund shall be borne by the member within a reasonable range.

② The refund of overpayments pursuant to Paragraph 1 is carried out according to the refund policy of each open market operator or company according to the operating system of the device used by the member. However, in the case of the Apple App Store, the member must apply for a refund directly to the Apple App Store.

③ Communication charges (call charges, data calls charges, etc.) incurred by downloading applications or using network services may be excluded from refund.

④ Refunds are carried out according to the refund policy of each open market operator or company according to the type of operating system of the mobile device using the service.

⑤ The company may contact the member through the information provided by the member in order to process the refund of overpayment, and may request the provision of necessary information. The company refunds within 3 business days from the date of receiving the information necessary for refund from the member.

24 Contract Termination, etc.

① If a member does not want to use the service at any time, he or she may terminate the use contract by withdrawing from membership. Due to membership withdrawal, all game use information held by the member within the game service is deleted and cannot be recovered. Deletion of the application or cancellation of linkage with affiliated services is not recognized as termination of the contract of use.**

② If there is a serious reason why the member cannot maintain this contract, such as an act prohibited by these Terms and Conditions and the operation policy and service policy, the company gives the maximum notice and sets a period to suspend the use of the service or terminate the use contract. can be canceled.

If a large amount of abusing, hacking, or illegal program use is repeatedly confirmed in a specific IP band, the use of the service in that IP band may be suspended.**

③ In order to protect the personal information of members who have not used the company's services for one year consecutively from the latest service use date (hereinafter referred to as "dormant account"), the company terminates the use contract and takes measures such as destroying the member's personal information can take In this case, the member is notified of the fact that measures such as termination of the contract and destruction of personal information will be taken and the personal information to be destroyed 30 days prior to the date of action.

④ If a member falls under any of the following subparagraphs, the company may notify the member through effective means, disqualify the member, and restrict re-registration with the same personal information.

• If all of the personal information registered at the time of membership registration is false
• When using the service by stealing another member's name or personal information
• In case of stealing other member's payment information or making a transaction through fraudulent acts
• In the case of using a program not permitted by the company, using system bugs, hacking, or damaging other systems

④ If the company terminates or suspends the use contract in accordance with the provisions of the preceding paragraph, the member cannot use the service and contents, and the paid content purchase price, data call fee, monthly service fee, etc. cannot be refunded.

Chapter 6 Compensation for Damages and Disclaimer

25 Compensation for Damages

① The company or member shall be responsible for compensating for the damages caused to the other party by violating these terms and conditions. However, this is not the case if there is no intention or negligence.

② If the company enters into an alliance agreement with an individual service provider and provides individual services to members, and the member agrees to these individual service terms and conditions, and damages are caused to the member due to intention or negligence of the individual service provider, that Individual service providers are responsible for damages.

26 Exemption from company

① The company is not responsible for the provision of the service if it is unable to provide the service due to natural disasters or equivalent force majeure.

② The company is not responsible for damages caused by repair, replacement, regular inspection, construction, etc. of service facilities. However, this is not the case if the company intentionally or negligently.

③ The company is not responsible for any obstacles in the use of the service caused by the member's intention or negligence. However, this is not the case when the member has unavoidable or legitimate reasons.

④ The company is not responsible for the reliability and accuracy of information or data posted by members in relation to the service unless there is intentional or gross negligence.

⑤ The company has no obligation to intervene in transactions or disputes between members and others through the service, and is not responsible for any damages resulting from this.

⑥ The company is not responsible for any damages incurred to members in connection with the use of free services. However, this is not the case in case of intentional or gross negligence of the company.

⑦ The company is not responsible for the member's failure to obtain or lose the expected benefits by using the service.

⑧ The company is not responsible for the loss of the member's game rating, items, game money, etc. However, this is not the case if the company intentionally or negligently.

⑨ The company is not responsible for third-party payments that occur when the member does not manage the password of the mobile device or the password provided by the open market operator. However, this is not the case if the company intentionally or negligently.

⑩ If a member cannot use all or part of the content due to a change of mobile device, change of mobile device number, change of operating system (OS) version, overseas roaming, change of carrier, etc., the company is not responsible for this. However, this is not the case if the company intentionally or negligently.

⑪ If a member deletes the content or account information provided by the company, the company is not responsible for it. However, this is not the case if the company intentionally or negligently.

⑪ If a member deletes the content or account information provided by the company, the company or company employee is responsible for the loss of ratings, items, content, etc. acquired while using the service (excluding those purchased directly through the company). shall not be held liable unless it is caused intentionally or by gross negligence.

⑫ The company is not responsible for damages caused by temporary members using the service. However, this is not the case if the company intentionally or negligently.

⑬ The company is not responsible for any problems caused by reasons attributable to the member, such as when the member accesses a site impersonating the company's service or accesses a network service with altered APK, etc.

27 (Notification to Members)

① If necessary, the company may notify the member's e-mail address, e-memo, note in game service, text message (LMS/SMS), etc.

① When the company notifies all members, it can be substituted for the notice in paragraph 1 by posting it within the game service for more than 7 days or presenting a pop-up screen.

28 Jurisdiction and Governing Law

These Terms will be governed by and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and the member, the court in accordance with the procedure prescribed by law shall be the competent court.

29 Member's Grievance Handling and Dispute Resolution

① In consideration of the member's convenience, the company guides members on how to present their opinions or complaints within the game service or on the connection screen. The company operates dedicated personnel to handle the opinions or complaints of these members.

② If the opinion or complaint raised by the member is objectively recognized as legitimate, the company will promptly process it within a reasonable period of time. However, if the processing takes a long time, the member is notified of the reason for the long-term processing and the processing schedule in the game service or in accordance with Article 27, Paragraph 1.

③ If a dispute arises between the company and a member and a third party mediation agency mediates, the company can faithfully prove the measures taken to the member, such as restrictions on use, and follow the mediation of the mediation agency.

30 (Severability)

If any part of these Terms and Conditions is determined to be invalid or unenforceable by the relevant local laws or competent courts, that part will be interpreted according to the relevant laws as the content that most closely reflects the company's original intention, and the rest of these Terms and Conditions remain valid and enforceable.

These Terms and Conditions are effective from August 5, 2023.

Privacy Policy

Aloha Factory (hereinafter referred to as the "Company") is actively protecting user's personal information by complying with the guidelines set forth by the "Information and Communication Network Act," the "Personal Information Protection Act," and related institutions to protect user's rights.

By using the service, users agree to the collection, disclosure, storage, and use of personal information as described in this Privacy Policy. If you do not wish to have your information collected, stored, used, or shared as described in this Privacy Policy, you should not use our games or services. The Company may modify this Privacy Policy at any time, and it is recommended that you regularly check for changes to the Privacy Policy.

Personal information collection and usage items and purposes, collection methods

For smooth service provision, the Company collects the following information after obtaining the user's consent. During the user's service usage, cookies, service usage records (visit time, IP, bad usage records, etc.), and device information (unique device identification value, OS version, hardware information, language information, etc.) may be collected for purposes such as ensuring service stability, preventing illegal use, protecting accounts and items, restricting violations of laws and service terms. When connecting through an external platform, such as social login, a nickname, profile, and connection key value may be provided. However, the Company only collects and uses the connection key value, and the user's membership number may be automatically generated and collected.

Information agreed to be processed by the user's personal information

• Profile information (name, social network site ("SNS") account, age, gender, address, occupation, image, voice, profile picture)
• Messages about the service (chat logs, customer support messages, etc.)
• All other information delivered to the Company's customer service through the game or email, or other information selected to be provided to other teams (such as lost account identification information)

Information automatically collected by the Company

When users access the Company's website or play games, the Company may automatically collect certain information from the user and/or their device to more effectively fulfill contractual obligations, better understand the Company's users, improve the Company's services and user experiences. Examples of such information include:

• Nickname, device information (model name, OS version, device unique identification number, etc.), carrier information, store information, game
• Technical information about mobile devices and computer systems, such as MAC addresses, IP addresses, and mobile device IDs.
• Data about the device, such as the type of device and operating system being used.
• Geographic location data, including the user's IP address. This data can only confirm the geographical area and does not reveal the user's exact location.
• Statistics on the user's interactions within the game service (e.g., game progress, level, preference settings, ads viewed, preference for or against the game, interactions with other users within the service)
• User SNS friend list for social connections within the service

Like most online services, the Company and its partners use cookies and similar technologies to provide personalized services, analyze game usage, target advertisements, and prevent fraud.

Provision of Personal Information

The company may provide the personal information you have registered below to external third parties in the following ways. The company uses the personal information of users within the scope of the purposes specified in this Privacy Policy and does not provide it to external parties. However, the following cases are exceptions:

• When entrusting the handling of personal information within the scope of the purposes stated in the above use
• When entrusting the inquiry from public agencies such as courts and police
• When there are regulations such as laws and regulations

Retention and Disposal of Personal Information

The company generally disposes of the user's personal information without delay upon withdrawal from membership. However, in case the user has separately agreed to the storage agency of personal information, or when the law imposes an obligation to retain information for a certain period, the company safely retains personal information during that period.

The retention period for information according to legal regulations is as follows:

• Records related to contracts or subscription withdrawals: 5 years of retention (Act on Consumer Protection in Electronic Commerce, etc.)
• Records related to payments for goods and supplies: 5 years of retention (Act on Consumer Protection in Electronic Commerce, etc.)
• Records related to consumer complaints or dispute resolution: 3 years of retention (Act on Consumer Protection in Electronic Commerce, etc.)
• Login records: 3 months (Telecommunications Secrecy Protection Act)
• Records related to display and advertising: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)
• Records related to processing according to tax laws: 5 years (National Tax Basic Act, Income Tax Act)

1. Personal information whose retention period has expired due to withdrawal of membership, service termination, or expiration of the user's consent for personal information is being destroyed irreversibly. The company also disposes of information subject to preservation obligations under the law in an irreversibly, safe manner after the expiration of the retention period.

In the case of electronic file format, the company uses technical methods to safely delete it so that it cannot be recovered or reproduced, and destroys output materials by crushing or incinerating them.

Rights and Methods of Exercise for Users and Legal Guardians

Users can withdraw their consent to collect and use personal information at any time through membership withdrawal and other means in the service. In the case of children under 14 years old, legal guardians have the right to view and modify the child's personal information, as well as the right to withdraw consent for collection and use.

If a user requests correction of personal information with errors, the company will not use or provide such information until the correction is completed.

Company's Efforts to Protect Personal Information

The company makes its best efforts to safely manage users' personal information. It manages personal information safely from internal and external security threats and minimizes personal information handling materials. In addition, it stores documents and storage media containing personal information in a safe place with locks to control access by unauthorized persons.

Scope of Application of this Privacy Policy

This Privacy Policy does not apply after personal information is provided under the user's consent when collecting personal information on other websites or applications linked to the company's website.

Obligation to Notify

If there are additions, deletions, or modifications to the contents of this Privacy Policy, the company will provide prior notice through the community or application announcement operated by the company at least 7 days before the revision. However, in the case of significant changes to the user's rights, such as changes in the items collected or the purpose of use, the company will notify at least 30 days in advance and may re-obtain user consent if necessary.

This Privacy Policy was revised on August 5, 2023, and if there are additions, deletions, or modifications to the contents due to changes in government or company policies, we will notify in advance through the homepage, and notify of significant changes to users at least 30 days in advance.

This Privacy Policy will be applied from August 2023.